Etopuponline.com is a secure online system that enables anyone to instantly buy mobile Credit, Recharge, Load or Top Up for a prepaid Mobile Phone in over 100 countries. Our customers use eTopUpOnline.com to buy Mobile Airtime for either themselves or friends and family members overseas.
Go to www.eTopUpOnline.com.
NOTE: Recipients will also receive a transaction confirmation SMS message from their Mobile operator.
Create an account at www.eTopUpOnline.com.
Login to www.eTopUpOnline.com.
Please take the following steps to reset your account password:
There are several convenient ways to contact customer support:
The Top Up transaction is generally completed within seconds after it has been sent. You should receive further information from us in the form of an email if the transaction is pending or delayed for any reason. Please contact our support team at support@etopuponline.com for further information and if any issues arise.
Yes, you can send mobile Top Up to more than one mobile number.
Our current list of available countries and mobile carriers is accessible on our www.etopuponline.com website.
To view the current list of available countries and mobile carriers:
Even though we have an impressive (and ever expanding) coverage of Top Up service to over 220 mobile operators in over 100 countries, we do not have complete worldwide coverage with all Carriers. We are constantly adding new Carriers. If your carrier is not listed, check back periodically or email us at support@etoupoline.com to request a carrier and service territory.
The cost of a Top Up transaction is based upon the denomination amount selected. During the checkout process the total amount due will be indicated. This amount includes the details of any additional charges (such as taxes or SMS fees) that affect the ultimate Top Up recharge amount that will be received by the transaction recipient.
In many Countries, sales and/or VAT taxes are levied by the Government. Taxes are charged by the Operator as per Governmental regulation and any applicable taxes are passed on directly to the Consumer.
All Top Up transactions are final and mobile recharge credits are available immediately upon successful recharge and confirmation. As such, all sales are final and Top Up transactions to wrong mobile numbers cannot be reversed, retracted or refunded. Please ensure you have the correct number before you complete the transaction. Contact us at support@etopuponline.com for further assistance.
If the Mobile Number is invalid and does not exist, the Top Up transaction will not be performed and you will not be charged for the transaction.
The email address is your eTopUpOnline.com Username and method of account identification. If you would like to change your email address, please contact our online Customer Support team at support@etopuponline.com. You may create a new account with another email address, but will lose all related information, history and points from the existing account.
You can only have one eTopUpOnline.com customer login account, but you may recharge multiple mobile phones.
If you find unauthorized charges, contact your bank immediately as it is likely your card has been compromised elsewhere. Please also contact us at support@etopuponline.com so we can take appropriate action on our end.
Upon logging into your eTopUpOnline.com account, select ’My Account’ and then ‘Past Transactions’ found on the top of the far left column. All previous transactions and related information are available for review. Additionally, a ‘Repeat’ functionality is available to conveniently repeat any listed past transaction.
Please contact our support team immediately at support@etopuponline.com
Your address details must match your card billing address to ensure that it is your credit card. Your card issuer will reject the transaction if these details do not match.
We accept all major Debit and Credit Cards: Visa, MasterCard, American Express and Discover as well as PayPal. If you wish to use PayPal and do not have an account, one can be created by choosing the PayPal option on the transaction screen.
The transaction would appear on your credit card statement as etopuponline.com, and your PayPal statement as ETOPUP.
Many countries have instituted taxes on Telecom services. Purchasing a Top Up mobile recharge online is similar to a purchase made at a local Retailer and will incur applicable taxes.
Sometimes there are technical issues that may lead to such discrepancies. Please contact us at support@etopuponline.com immediately for assistance. All transactions are backed by our Money Back Guarantee.
There are various reasons why your credit card or PayPal transaction may not be accepted. Please ensure that the information entered during the payment checkout process is the same on your credit card and/or PayPal account. Some other issues are directly related to your financial institution. Please ensure that your financial institution is the first point of contact when difficulties are encountered using your credit your card and/or PayPal account.
eTopUpOnline.com utilizes the fairest exchange rate available, in keeping with international Foreign Exchange regulations and agreement with our partners. Exchange rates are subject to change and fluctuation on a daily basis.
Yes. Once the transaction has been successfully completed, you will receive a confirmation on your screen and a receipt will be sent to your registered email address. The Top Up can also be viewed online under ‘Past Transactions.’
Even when a Top Up transaction is refused and is not successfully completed, the text ‘eTopUpOnline LLC’ may still appear on statements from your financial institution. This does not mean that eTopUpOnline.com is withdrawing any money from your account or ultimately charging you any amount. Such transactional holds are placed by the issuing card bank or financial institution and can take from 24 hours to 14 days to release.
The Rewards Program offers two reward points for every dollar of purchase. Every 100 points accumulated earns $1.00 in rewards. A minimum of 500 reward points is required for redemption, and all points are valid for one year from the date of issue.
Reward Points is the eTopUpOnline.com Customer Loyalty Program for use at eTopUpOnline.com. You can redeem your Reward Points for free mobile Top Up and airtime. For every US$1 in purchased top-up on eTopupOnline.com, you will receive 2 Reward Points. You can redeem your Points once a minimum of 500 Reward Points has been accumulated.
You can redeem your Reward Points at any time; however, points are redeemed in increments of 500 Reward Points. 500 Reward Points gives a US$5.00 top-up credit.
Reward Points are offered on the core balance, or the amount spent, and not available on any bonus amount. Bonuses are usually offered by our Carriers and not specifically by eTopUpOnline.com.
Yes, you have access to all available bonus credits, rewards and promotions available from your mobile Carrier.
Recurring Top Up is a convenient feature that lets you schedule future Top Ups to automatically be sent to a specified mobile number at a designated time and date.
Log into your eTopUpOnline.com account.
You can cancel/modify your recurring Top Up transaction at any time.
Only one active recurring topup profile is allowed for a mobile number. You can create additional profiles for different numbers.
No, you cannot change the billing frequency or billing period of a profile. You will have to delete your profile and create a new one.
Mobile applications are currently under development for each of Android and iOS (Apple) smartphone devices. Additionally, eTopUpOnline.com is already optimized for mobile devices in order to provide a positive user experience.
eTopUpOnline.com has been designed with security and privacy of data paramount. eTopUpOnline utilizes state-of-the-art technology to ensure the utmost safety of your information.
eTopUpOnline.com is certified by McAfee, GoDaddy, and Trustwave for PCI Compliance regarding credit card and identity information. Your transaction is guaranteed.